wdmahjong Casino & Sportsbook Terms

Account Opening and Verification on wdmahjong

To open an account on wdmahjong, you must provide your full name, email address, phone number and national ID details. We require you to be at least the legal age of majority in your jurisdiction to use wdmahjong. You represent and warrant that all information you submit is accurate and complete. If we discover false or misleading information, we may suspend or close your account immediately.

Our verification process requires supporting documentation — a photograph of your government-issued ID and a selfie confirming you match the ID. We apply one-time password verification via SMS to confirm your phone number. Verification typically completes within one to two hours during standard business windows. Our verification team works across Jakarta, Surabaya, Bandung and Medan; requests submitted during local off-hours are processed the next working day.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any other person. If you suspect unauthorized access to your account, contact our support team immediately. We will not be liable for unauthorized transactions if you fail to notify us promptly of compromised credentials.

Deposits and Withdrawal Procedures on wdmahjong

We at wdmahjong accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment and e-wallet. When you deposit, you authorize the payment provider to deduct funds from your account and credit them to your wdmahjong balance. Deposits via mobile banking, local payment, online payment, e-wallet and mobile banking typically arrive instantly. local payment deposits are processed instantly via participating banks. Direct bank transfers (online payment, e-wallet, mobile banking, local payment) depend on your sending bank's processing schedule and typically arrive within one to three business days.

You are responsible for ensuring you deposit only from payment methods you own or have authority to use. We do not accept deposits from third parties. If we discover a deposit originated from an unauthorized source, we may freeze your account pending investigation and may reverse the transaction.

Withdrawals must be requested from your account dashboard. We process withdrawals to your original deposit payment method only. Our compliance team reviews all withdrawal requests to verify that your account balance matches your transaction history. This review typically completes within one business day. Once approved, withdrawals to e-wallets (online payment, e-wallet, mobile banking) typically clear within one business day. Bank transfers take one to three business days depending on the receiving bank's schedule. During Idul Fitri, Idul Adha or Imlek holidays, bank processing windows may extend beyond standard timelines. We do not accelerate processing outside normal business hours.

Account Balance

Your available funds on wdmahjong. Balance is updated in real time as you deposit, play and withdraw.

Compliance Review

Our team verifies all withdrawal requests match transaction history before processing.

Payment Method

The bank or e-wallet through which you deposit and withdraw. Withdrawals go to your original deposit method only.

Game Rules and Outcome Settlement

Our platform hosts football sportsbook markets, live-dealer tables, slot games and number games. Each game category has its own rules and settlement procedures. We publish all game rules, house edges and payout tables on our platform before you place any stake. You are responsible for understanding the rules before playing.

All game outcomes are determined by certified random-number generation and settled in real time. Football market outcomes follow official league data — when Liga 1, Piala Indonesia, Piala AFF or Champions League matches conclude, we settle markets based on official results. Live-dealer game outcomes are determined by certified random-number systems. Slot game spins are settled instantly using certified random-number generation. Number games are settled based on scheduled draws using certified random-number generation.

We do not guarantee any minimum return, profit or outcome. Game results are independent and unpredictable. Your past results do not influence future outcomes. We reserve the right to void any bet if we discover fraud, manipulation or breach of these terms.

Bonus and Promotional Offers on wdmahjong

We may offer promotional bonuses or incentives from time to time. Any such offers will display clear terms — maximum bonus amount (if applicable), wagering requirements (the number of times you must play bonus funds before withdrawal), game restrictions (which games the bonus applies to) and expiration dates. By accepting a bonus, you agree to these terms.

We reserve the right to modify or withdraw any promotional offer at any time. Bonuses are non-transferable and non-refundable. If you breach these terms while using bonus funds, we may forfeit the bonus and any winnings derived from it. We do not offer fixed bonus amounts or guaranteed returns — any bonus offer is discretionary and subject to our approval.

Account Suspension and Closure

We may suspend your account immediately if we reasonably believe you are violating these terms, engaging in fraudulent activity, using unauthorized payment methods or breaching our responsible-use expectations. Suspension means you cannot access your account, deposit, withdraw or play games.

We may permanently close your account if you request closure or if we determine continued operation violates our policies. Upon closure, your account balance is frozen. You may request withdrawal of your balance by submitting a closure request and providing identity verification. We process closure requests within standard verification windows.

We reserve the right to limit your account activity — reducing your maximum stake, restricting access to certain games or implementing other controls — without notification if we identify patterns that concern us.

We at wdmahjong enforce these terms consistently and fairly. Your account activity must comply with all stated rules and policies.

Dispute Resolution and Liability

If you believe a game outcome was calculated incorrectly or your account balance does not reflect your transactions, contact our support team immediately. We investigate all disputes within standard timelines and provide a written explanation of our findings. Our internal review process is the first step in dispute resolution.

If you remain dissatisfied after our internal review, you may escalate your dispute by submitting a formal complaint to our compliance team via email. We conduct a secondary review and provide a written resolution decision within standard business timelines. This internal process must be exhausted before pursuing external resolution.

To the maximum extent permitted by law, wdmahjong is not liable for indirect, incidental or consequential damages arising from your use of our platform. Our total liability for any dispute is limited to your account balance at the time the dispute arose. We are not liable for third-party payment processor errors, internet service interruptions or other factors outside our control.

Jurisdiction and Applicable Law

These terms are governed by the law of the jurisdiction in which wdmahjong is registered and operated. Our services are available only where local law permits. You acknowledge that you are responsible for verifying that access and use of wdmahjong comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.

Any legal action or proceeding arising out of these terms or your use of wdmahjong must be initiated in the courts of the jurisdiction where wdmahjong operates. You waive any objection to jurisdiction or venue in such courts.

Data Protection and Privacy Commitments

We at wdmahjong protect your personal data using industry-standard encryption and access controls. Your password, ID photograph, selfie and payment details are transmitted and stored in encrypted form. Our servers are hosted in secure data centers with redundant backup systems. We do not sell your personal data to third parties.

We may disclose your information to law enforcement or regulatory authorities if required by law. We may share transaction data with our payment processors and anti-fraud partners to prevent unauthorized access and money laundering. We retain your data according to our data-retention policy — we do not retain data longer than necessary for account management, regulatory compliance and dispute resolution.

You may request access to your personal data, request corrections to inaccurate information, or request account deletion by contacting our support team. We process these requests according to our privacy policy.

Your Responsibilities on wdmahjong

By using wdmahjong, you agree that you are solely responsible for your account activity and all outcomes. We provide tools and information to help you manage your account, but we do not manage your activity for you. You are responsible for tracking your balance, reviewing your transaction history and monitoring your spending patterns.

You acknowledge that gaming outcomes are unpredictable and may result in financial loss. You accept all financial risk associated with your use of wdmahjong. We do not guarantee any return on your deposits or any protection against losses.

You must comply with all applicable laws in your jurisdiction. You must not use wdmahjong for money laundering, fraud or any illegal activity. You must not attempt to manipulate game outcomes or exploit platform vulnerabilities. Any breach of these responsibilities may result in immediate account suspension or closure.

Changes to These Terms and Support Contact

We reserve the right to update these terms at any time. Material changes are communicated to registered users via email before they take effect. Your continued use of wdmahjong after a change constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

If you have questions about our terms, our support team is available via email and in-app messaging. We respond to support inquiries within standard business timelines. For account-related questions, withdrawal support or dispute assistance, contact us through your account dashboard.

These terms represent the complete agreement between you and wdmahjong regarding your use of our platform. If any provision is found to be unenforceable, the remaining provisions continue in full effect.